Rest easy Maryland, your 911 personnel are ready to protect and serve:

Anne Arundel County police are investigating a 911 operator who allegedly fell asleep while taking an emergency call.
Patricia Berg called 911 in the early morning hours of July 29 when she heard someone trying to break into her Glen Burnie townhouse.
Berg complained to a supervisor that the operator could be heard audibly snoring on the 911 tape, and now police are looking into the incident.



August 5, 2004
10:36 am

Ooh! I have a good “911 Operator Sleeping” story too 🙂
Last year, I went to 911 dispatcher school at the local ambulance company so I could have something to fall back on if I ever needed a job. In the “Here’s what you should do to get fired” section of the class, the instructor told us a story about a woman who worked for them who decided to take a part time job at Jo-Ann Fabrics during the holidays. Late one night, she apparently fell asleep during her shift in the dispatch center when she got a call. The man said “I need an ambulance! My brother’s been shot!!” She said “and how many yards of lace do you want?” She gave the same type of response for about 30 seconds as his hysteria increased, until she finally woke up. The next day, the Director played the tape of the conversation for her. Needless to say, she resigned before they could fire her.